Terms of Service

These terms are an agreement between you and GlideUI. They apply when you browse this site, submit a form, or engage us to perform marketing services. If you are agreeing on behalf of a business, you confirm you have the authority to do so.

GlideUI provides marketing and lead-handling services for trade and home-service businesses. Depending on what you engage us for, that can include:

• AI chat assistants placed on your website
• AI voice answering and call handling
• Website design, build, and hosting
• Automated follow-up and lead capture
• Local search visibility and business listing work
• Ongoing maintenance, monitoring, and support

The specific services, deliverables, and timelines for your engagement are set out in a separate written proposal or service agreement. Where that document conflicts with these terms, that document controls.

This one matters, so we are stating it plainly. Marketing results depend on factors outside our control, including search engine behavior, your local market, competitor activity, seasonality, your pricing, your availability, and how you handle the leads we send you.

GlideUI does not guarantee any specific ranking, volume of leads, number of booked jobs, revenue, or return on investment. Any examples, scenarios, or projections shown on this website or discussed during an audit are illustrative only and are not a promise of results.

You agree to:

• Give us accurate information about your business, services, and service area
• Respond to leads and requests in a reasonable timeframe
• Hold the rights to any logos, photos, text, or other material you give us to use
• Comply with the laws that apply to your trade, including licensing and advertising rules
• Not use our services for anything unlawful, deceptive, or harmful

Fees, billing frequency, and payment terms are set out in your written proposal or service agreement, not on this website. Unless that document says otherwise, invoices are due on the terms stated on the invoice, and we may pause services on accounts that remain unpaid after written notice.

You keep ownership of the content, trademarks, and materials you provide to us. On full payment for a given deliverable, you receive ownership or a license to use that deliverable as described in your service agreement.

GlideUI keeps ownership of its own underlying tools, templates, configurations, workflows, and know-how, including anything we developed before or outside your engagement. Third party software and platforms we configure on your behalf remain governed by their own terms.

Our services rely on third party platforms, including hosting providers, search engines, telephony and messaging providers, and AI model providers. Those platforms can change their features, pricing, policies, or availability at any time. We are not responsible for their outages, changes, or decisions, though we will work with you to adapt when they happen.

Either party may end the engagement in line with the notice period in your service agreement. Either party may terminate immediately if the other materially breaches these terms and does not fix the breach within a reasonable period after written notice.

On termination you remain responsible for fees for work performed up to the termination date. We will cooperate reasonably on transferring assets you own, subject to any outstanding balance being settled.

Except where the law says otherwise, our services and this website are provided on an as is and as available basis, without warranties of any kind, whether express or implied. That includes any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted, error free, or that any AI-generated response will be accurate in every case.

To the fullest extent permitted by law, GlideUI is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost business, or lost data, even if we were advised such damages were possible.

To the fullest extent permitted by law, our total liability arising out of or relating to the services is limited to the amount you paid us for the services in the period specified in your service agreement immediately before the event giving rise to the claim.

You agree to indemnify and hold GlideUI harmless from claims arising out of the material you provide to us, your use of the leads and services we deliver, and your breach of these terms or of any law applicable to your business.

These terms are governed by the laws of the State of Michigan, without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located in Oakland County, Michigan, and both parties consent to that venue.

We may update these terms from time to time. The date at the top of this page shows when they were last changed. Continuing to use the site or our services after an update means you accept the updated terms.

Our Privacy Policy explains what we collect and why. Our Data Usage Policy covers phone, text, and email consent. Questions about any of it can go to contact@glideui.com.